Change JRNI with Khadeidra Le Gendre
Change JRNI
Is Machine Learning More Empathetic than Humans?
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Is Machine Learning More Empathetic than Humans?

The G in ChatGPT is for Grocery List

AI Hacks for Busy Moms
• Chat GPT for grocery list: I need help creating a personalized grocery list for my [Number of family members], We eat a [Any dietary needs or preferences, like vegetarian, gluten-free, balanced diet, etc.], we have [number of meals per week], we plan to spend [Your grocery budget].
Manage Family Schedules: Tools like Google Calendar’s smart features or family management apps powered by AI can sync multiple schedules seamlessly—keeping everyone on track, whether it’s soccer practice or a last-minute work meeting.

AI & Workplace Change
I recently attended Zendesk’s AI summit, where thought leaders explored how AI is transforming the workplace.

AI Transforming Customer Service: Companies like Ingram Micro and Lush are using AI to enhance customer service. A financial services company that helps renters improve their credit scores, quickly transformed their CX operations by deploying AI agents in email in just one day. By automating 64% of their email interactions, they not only eased the workload for their agents but also increased their customer satisfaction score by 10 points.

Adam Grant shared his visions for AI and the future of work
The Future of Work Is Here: Hybrid work has become a permanent fixture in many industries, this trend is helping with employee retention and satisfaction.
Four-Day Workweek: In the UK, companies have seen great success with 32-hour workweeks, maintaining or even boosting productivity.
Work-Life Integration: We’re seeing a shift where life comes first, and work fits around it. Flexibility and the Gig Economy: This shift is breaking down the old 9-5 model in favor of something more meaningful.
Leaders: Avoid Being a Preacher, Prosecutor, or Politician:
1. Preachers promote their opinions without room for others’ ideas.
2. Prosecutors attack opposing views, causing tension and resistance.
3. Politicians only listen to those who already agree with them.
Instead, leaders should think like scientists, testing hypotheses and encouraging experimentation. This creates a culture of agility and openness—key ingredients for navigating change.

AI Reads
This week, I’m reading Rewired: The McKinsey Guide to Outcompeting in the Age of Digital and AI. It’s packed with strategies on how companies can stay ahead by embracing AI and digital transformation. The biggest takeaway so far? Businesses that integrate AI effectively will outlast those that don’t. It’s a must-read if you want to understand how AI will impact the future of work—and your place in it.


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